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FAQs

1. What if I get sick after hours?

If you have a true medical emergency, please call 911.  If you are in need of medical attention after hours, you may go to a local Urgent Care or Emergency Department.  Authorization is not required.  There is also a doctor on call 24 hours a day.  You can reach this doctor by phone by calling 1-800-901-5809.  Please be aware, however, that the on-call doctor does not refill medications or typically prescribe new medications over the phone.

2. Do I need a referral?

If your insurance is an HMO, you will need referrals to see specialists.  This is a restriction created by your insurance company and not Dr. Shulkin.  Most PPO’s do not require a formal referral however some specialists will still require a formal request by our office before you are allowed to schedule an appointment.

3. If I need an urgent appointment, can I be seen?

While the office does not specifically block times for urgent visits, we are typically able to see you for an urgent problem.  Please understand that your urgent visit requires us to double book that time slot so we would only have time to address that urgent problem.

4. Will I see the doctor or the Nurse Practitioner?

You may request at any time to see either Dr. Shulkin or the Nurse Practitioner.  If you do not specifically make a request, you will most likely be placed in whichever schedule is easier to fill.  For urgent same day visits, you will also most likely be placed in whichever schedule is vacant.  Most Women Health Exams or physicals are placed in the Nurse Practitioner’s schedule.

5. How do I get prescription refills?

For prescription refills, please call your pharmacy directly and allow 24 business hours for completion.

6. What is a Nurse Practitioner?

A Nurse Practitioner has not only earned her Registered Nurse degree but also went through additional years of school and training to become a Nurse Practitioner.  She is fully licensed to diagnose and treat medical issues.  She can prescribe medications and order any appropriate test.  She works under the guidance of Dr. Shulkin.

7. What’s the best way to communicate with the office?

Phone calls are the most efficient way to communicate any question or problem you may have.